Refunds & Cancellations:
An easy cancellation process is available for all our esteemed customers.
How to Cancel an Order
You can cancel an order by way of the following easy steps:
∙Go to our Orders Page
∙Select the product which you wish to cancel
∙Cancel that item,
Your refund will be initiated by us within 7 business days of receiving the refund request and authorization of the refund.
Mode of Refund
Your refund is credited to the account, used for order payment, between
multiple external agencies such as banks, payment gateways.
For both cancelled orders & returned products (due to incorrect test booking, wrong choice of appointment time, etc.), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Collection/Delivery (COD) orders, refunds will be done through the user account.
1.The Test/ Test Package Booking is valid for only the
The Customer shall not be entitled to claim for Services and the company on any other time- slot and date other than that which is mentioned on the generated invoice.
The Company shall have the right to forfeit the fees already paid in such a case.
2.Cancellation shall be acceptable only if the Customer informs the Company within 72 hours from the time of booking, in case of Doctor Appointment Bookings.
There will be a 5% cancellation charge that will be applicable on the total amount of invoice.
The Customer can contact us through firstname.lastname@example.org in case of any discrepancy or confusion in cancellation and refund.
3.The refund amount will be sent to the respective debit card/credit card/account from where payment was made and amount will not be refundable by any other mode.